MN 6353 Quality Management

3 Credits

This course examines how quality and overall customer satisfaction—as a primary objective of manufacturing and service operations— is a proven competitive weapon. Students learn the concepts and methods to build quality into the management process. Total quality management (TQM) and similar approaches are covered through readings, cases and examples.

Also listed under: MG 6353 .
Weekly Lecture Hours: 3 | Weekly Lab Hours: 0 | Weekly Recitation Hours: 0